Terms of Service

1. About these Terms

These Terms and Conditions of Service (the “Terms”) form a legally binding agreement between you and Inteleforge Limited, trading as The SBK Dance (“we,” “our,” “us,” the “Platform”), governing your use of thesbkdance.com and any related service we operate (the “Service”).

The Service is a multi-sided marketplace for dance events. The Terms have four parts:

• Part A applies to all users of the Service.
• Part B applies if you use the Service to discover events, RSVP, or buy tickets - i.e. if you are an Attendee.
• Part C applies if you use the Service to create, host or manage Events - i.e. if you are a Teacher or Organizer.
• Part D sets out marketplace-transparency obligations we owe to Teachers/Organizers under the UK retained Platform-to-Business Regulation, the Digital Markets, Competition and Consumers Act 2024, and the Online Safety Act 2023.

By creating an account, completing a checkout, or otherwise using the Service, you confirm that you have read, understood and agreed to the parts of these Terms that apply to you, and to our Privacy Policy and Cookie Policy. If you do not agree, you may not use the Service.

2. About us & how we operate

Inteleforge Limited is registered in England & Wales under company number 16661156. Registered office: 34 moray close, Darlington, DL1 3TH, United Kingdom.

We are an information-society service provider as defined in the E-Commerce (EC Directive) Regulations 2002. The Service is operated from the United Kingdom and is available globally; users are responsible for compliance with any laws applicable to them in their own jurisdiction.

Email: support@thesbkdance.com · Website: www.inteleforge.co.uk

3. Applicable laws

These Terms are entered into and to be performed in the United Kingdom and are governed by the laws of England and Wales. The following statutes and regulations have particular relevance:

• Consumer Rights Act 2015 (statutory rights for Attendees who are consumers);
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the 14-day cancellation right for Subscriptions purchased at a distance);
• Consumer Protection from Unfair Trading Regulations 2008 (transparent commercial practices);
• Digital Markets, Competition and Consumers Act 2024 (the “DMCC”);
• Online Safety Act 2023 (notice-and-action duties for user-generated content);
• Platform-to-Business Regulation (UK retained version of Regulation (EU) 2019/1150) - referred to as “P2B” in these Terms;
• E-Commerce (EC Directive) Regulations 2002;
• Companies Act 2006;
• UK Data (Use and Access) Act 2026, UK GDPR, Data Protection Act 2018, PECR;
• Payment Services Regulations 2017 (implementing PSD2), insofar as AutoPay constitutes a recurring authorised mandate;
• Equality Act 2010 (no discrimination on protected characteristics);
• Defamation Act 2013 (notice-and-take-down for defamatory user content);
• Consumer Credit Act 1974 (Section 75 connected-lender liability for credit-card purchases £100–£30,000);
• Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, insofar as we facilitate payment flows;
• Sale of Goods Act 1979 (where any tangible goods such as merchandise are sold through the Service in future).

4. Definitions

In these Terms, capitalised terms have the following meanings:

• Account - a registered user record on the Service.
• Attendee - a user who books, RSVPs to, or attends an Event.
• AutoPay - the optional opt-in mandate by which an Attendee authorises us, through Stripe, to charge the saved payment method without re-entry of card details.
• Booking - a paid or free ticket for an Event, evidenced by a booking number and digital ticket.
• Business User - a Teacher / Organizer who acts in the course of a trade or profession; a Business User is the counter-party to the consumer-facing contract for the Event.
• Consumer - an Attendee who acts wholly or mainly for purposes outside their trade or profession (Section 2 Consumer Rights Act 2015).
• Event - a class, social, workshop, festival or other dance occasion listed on the Service by a Teacher or Organizer.
• Organizer - a user with the Organizer role who lists Events on the Service.
• P2B - the Platform-to-Business Regulation (UK retained).
• Platform Fee - 3.5% + £0.20 charged on every paid Event Booking and every Attendee Subscription billing cycle. At Event-creation the Organizer chooses whether the Platform Fee is added on top of the ticket price (Attendee pays) or absorbed out of the Organizer’s payout. Subscriptions always have the fee deducted from the gross subscription amount.
• Pro Subscription - a recurring paid plan that unlocks Pro features.
• Referral Code - a unique short code automatically generated for every account.
• RSVP - an indication that an Attendee is “Going” or “Interested” in an Event.
• Service - thesbkdance.com and any related online service we operate.
• Stripe - Stripe Payments UK Limited, our regulated payment service provider.
• Stripe Connect - the Stripe service that handles KYC, payment acceptance and payouts for Organizers.
• Teacher - a user with the Teacher role; for the purposes of these Terms, Teacher and Organizer have the same rights and obligations except where stated.
• Trader - has the meaning given in Section 2(2) Consumer Rights Act 2015.
• Personal Data - has the meaning given in Article 4(1) UK GDPR. Our processing of Personal Data is governed by the Privacy Policy.
• Force Majeure Event - an event beyond the reasonable control of the affected party which by its nature could not have been foreseen, or which, if it could have been foreseen, was unavoidable: including acts of God; war, civil disorder, terrorism; government action including export controls and sanctions; unanticipated lockdown / quarantine measures imposed by UK authorities (provided that the existence of a known ongoing pandemic does not excuse failure to plan around it); cyber-attack on us or a sub-processor; failure of a payment, telecommunications or utilities provider; insolvency of a critical sub-processor.
• Reasonable - when used of a period or an effort, has the meaning a UK court would give the term applying the standards of the relevant industry and the parties’ respective resources.

5. Our role as a marketplace (agent, not principal)

The contract for each Event is between the Attendee and the Teacher / Organizer of that Event, not with us. We are the operator of the Service and the technical intermediary that:

• publishes the Event listing in our marketplace;
• processes the Attendee’s booking;
• collects payment from the Attendee, and remits the net amount (after our Platform Fee) to the Organizer via Stripe Connect;
• provides booking-management, ticket-transfer, RSVP and review tooling.

We act as the Organizer’s agent for the limited purpose of collecting and remitting ticket revenue. We do not (and we do not present ourselves to Attendees as):

• the host or producer of the Event;
• the supplier of the dance instruction;
• the operator of the venue;
• the provider of any food, drinks, music, child-care or auxiliary services connected with the Event.

The legal consequence is that the Organizer - not the Platform - owes the consumer-facing duties of the Consumer Rights Act 2015 (description, satisfactory quality, performance with reasonable care and skill) in relation to the Event itself. Our liabilities to Attendees are limited to the Platform’s own activities (operating the booking system, processing payment) and are set out in clauses 13–14.

Where, in fulfilment of our limited agent role, we issue a refund to an Attendee following an Organizer’s breach or cancellation, we may recover the refund (including any Stripe processing cost) from the Organizer’s pending payouts or by direct invoice.

If an Organizer is insolvent. If an Organizer becomes insolvent (administration, liquidation, bankruptcy) with pending Bookings and insufficient payouts to fund refunds: we will (a) issue refunds to affected Attendees from any Stripe Connect held funds we are entitled to recover; (b) where statutory consumer credit-card protection applies (Consumer Credit Act 1974 s.75 - credit-card purchases £100+), Attendees retain a direct claim against their card issuer; (c) for debit- card payments not covered by s.75, Attendees may be able to pursue a chargeback through their card scheme. We will assist with documentary evidence in either case but are not the underwriter of an insolvent Organizer’s obligations.

6. Eligibility & account creation

You must be at least 16 years old to create an Account. Users aged 13 to 17 may use the Service only with the verifiable consent of a parent or guardian who agrees to be bound by these Terms on the child’s behalf. The Service is not directed at children under 13.

Verifying parental consent. For users aged 13–17, our reasonable-effort verification under Article 8 UK GDPR consists of: (a) a separate consent email sent to a parent/guardian email address provided at signup; (b) the parent/guardian must click a verification link from a different device or browser session to that of the child; and (c) the verification must be completed within 48 hours of signup, otherwise the Account is deleted. If you become aware that a child under 13 has created an Account, contact support@thesbkdance.com and we will delete the Account without delay.

You must be at least 18 years old to:

• purchase a paid Booking on your own card;
• take out a Pro Subscription;
• enable AutoPay; or
• register as a Teacher or Organizer (Trader).

Accounts are personal. You agree to provide accurate registration details, keep your password secure, and notify us at the contact point in clause 16 if you suspect unauthorised use. You are responsible for all activity under your Account up to the point you report it.

We may refuse to open or may close an Account where we have reasonable grounds to believe the applicant has previously breached these Terms, presented fraudulent identity, or is operating the Account in breach of UK sanctions or money-laundering law.

7. Account security

You agree to keep your login credentials secure, to use a password that has not been compromised in a public breach (we check at signup using the Have-I-Been-Pwned database), and to notify us promptly of any suspected compromise.

We meet our own duties under Article 32 UK GDPR (HttpOnly+Secure session cookies, bcrypt password hashing, CSRF protection, rate limiting, audit logging) - these are documented in our Privacy Policy §4 and §14. Where a compromise of your Account results materially from circumstances within your control (sharing credentials, re-using a breached password we warned about, ignoring our compromise alerts) and not from any failure on our part, our liability for resulting losses is limited as set out in clause 13. Nothing in this clause limits your statutory rights as a consumer or our duties under UK data-protection law, and we will assist you in regaining control of the Account and restoring data regardless of cause.

8. Acceptable use

You agree to comply with the Acceptable Use Policy in Schedule 1 in all your interactions with the Service and its other users.

9. Content & intellectual property

The Service, its software, design, logos and all materials we provide are owned by us or our licensors and are protected by intellectual property law. We grant you a personal, non-transferable, revocable licence to use them for the purpose of using the Service in accordance with these Terms.

You retain rights in any content you upload (Event listings, photos, profile information, reviews). By uploading content you grant us a worldwide, royalty-free, non-exclusive licence to host, cache, display, copy and distribute that content as reasonably necessary to operate, secure and provide the Service.

The licence is limited to operational uses on the Service itself (e.g. showing your Event listing on /events; serving your profile photo on your public profile page; displaying your review on the Event page). The licence does NOT extend to:

• translating your content into other languages;
• using your name, image, photo or content in marketing or advertising campaigns outside the Service;
• sharing your content with third-party advertisers or data brokers;
• training AI / machine-learning models - see Privacy Policy §3a.1.

Any use beyond the operational scope above requires your separate, specific consent. You confirm that you have all necessary rights to grant this licence, including the consent of any identifiable people in any photographs you upload.

You agree to respect the intellectual-property rights of others. We operate a notice-and-takedown procedure for infringement complaints (see Schedule 1).

10. Reporting & enforcement

We operate a single contact point for content and conduct complaints under the Online Safety Act 2023, the Defamation Act 2013, and our own Acceptable Use Policy:

support@thesbkdance.com (subject line: Content report)

Service-level commitments for moderation actions and appeals - including how quickly we acknowledge a report, how appeals are handled, and your right of escalation to Ofcom or the ICO - are set out in our Privacy Policy §26 and reproduced for convenience in Schedule 2.

Where we take a moderation decision against your content or your Account that is taken in whole or in part by automated means, you have the rights under Article 22 UK GDPR to request human review, contest, an explanation of the logic involved, and to express your view to a person empowered to overrule the automated outcome.

11. Service availability & changes

We aim to make the Service available continuously but do not warrant uninterrupted availability. We perform scheduled maintenance from time to time and will give reasonable notice through in-Service notices where maintenance will materially affect access.

We may modify, add or discontinue features at any time. Where a change materially affects a paid feature (Subscription or other), we will give reasonable advance notice and, where required by law, offer a refund or an alternative.

We may update these Terms when our practices, features or legal obligations change. Material updates (a new fee, a new lawful basis for processing, a change in jurisdiction or governing law, a substantial change to consumer rights) will be notified at least 15 days before they take effect via in-Service notice and email. Continued use of the Service after the effective date confirms acceptance. Editorial changes (typographical fixes, clarifications without legal effect) may be made without prior notice; we will note them in the version-history table at the bottom of this document.

For Business Users (Teachers / Organizers), the P2B Regulation requires us to give at least 15 days advance notice of any change to these Terms that affects your business relationship with us. During this notice period you are entitled to terminate your contract with us if you do not accept the change. The notice period extends to 30 days if the change requires you to make technical or commercial adaptations.

12. Suspension & termination

We may suspend or terminate your Account where you have materially breached these Terms (including the Acceptable Use Policy in Schedule 1). The procedure depends on the severity of the breach:

• Imminent-harm cases (CSAM, threats of violence, doxx, fraud causing ongoing financial loss, etc.) - suspended immediately. Notification + appeal route follow within 24 hours per Schedule 2.
• Serious breaches - suspension applied after a written warning where reasonably practicable.
• Material breaches by Organizers - suspension is preceded by a 30-day notice in line with Article 4 P2B Regulation, except in the imminent-harm cases above (see clause 35).

Either party may terminate with 30 days’ notice in writing for any reason; we will pro-rate any prepaid Pro Subscription up to the termination date.

On termination, clauses concerning intellectual property, liability, indemnity, governing law and dispute resolution survive.

13. Limitation of liability

Statutory rights and unlimitable liabilities. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for:

• death or personal injury caused by negligence (UCTA 1977 s.2(1));
• fraud or fraudulent misrepresentation;
• any liability under section 2(3) of the Consumer Protection Act 1987;
• your statutory rights as a consumer (Consumer Rights Act 2015), including but not limited to your rights to a refund or price reduction for digital services that are not of satisfactory quality, fit for purpose, or as described (CRA 2015 ss.34–47), and your right to a remedy of the price paid for a defective digital service (CRA 2015 s.42);
• any liability that cannot be excluded or limited under the Unfair Contract Terms Act 1977, the Consumer Rights Act 2015, or the regulations made under either of them.

For UK consumers reading this clause: the monetary cap below does not affect any of your statutory rights. A court applying the reasonableness test of UCTA s.11 / CRA s.62 may also conclude that the cap should be set aside in your particular circumstances - this clause does not seek to exclude that judicial discretion.

Subject to the previous paragraph, our total aggregate liability to you arising out of or in connection with the Service or these Terms - in contract, tort (including negligence), breach of statutory duty or otherwise - shall not exceed the greater of:

• (a) the total fees you have paid us in the twelve (12) months preceding the event giving rise to the claim; and
• (b) £100 (one hundred pounds sterling).

We are not liable for: indirect, special, incidental or consequential losses; loss of profit, business or goodwill; or losses arising from third-party acts or omissions, including those of Teachers / Organizers, Stripe, Supabase, our email and SMS providers, or your own internet connection.

The Service is provided “as is” and we do not warrant uninterrupted availability, completeness of Event listings, or fitness for any particular purpose beyond the implied warranties mandated by the Consumer Rights Act 2015 where you contract as a consumer.

Our role-based liability boundary (clause 5) is critical: where a complaint relates to the Event itself (its quality, the venue, the instruction, the conduct of the Organizer), the contract is between you and the Organizer and our liability is limited to our agent function. We will assist with mediation where reasonably practicable.

14. Indemnity

You agree to indemnify and hold us harmless from any claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, your content, your conduct at an Event, or your violation of any third party’s rights.

This indemnity does not apply to the extent that the claim, loss or expense:

• is caused by our own negligence, breach of these Terms, or breach of statutory duty;
• arises from a defect in the Service that we knew of or ought reasonably to have known of;
• arises from data we processed in breach of UK GDPR / the Data Protection Act 2018;
• relates to a matter for which we have insurance cover and have been duly indemnified by our insurer.

This clause does not apply at all where you are dealing with us as a consumer for purposes outside your trade or profession (Section 65 Consumer Rights Act 2015).

15. Data protection & privacy

Our processing of your personal data is governed by our Privacy Policy and Cookie Policy, which form part of these Terms. The Privacy Policy documents the data we collect, the lawful bases on which we process it, the recipients with whom we share it, the safeguards in place for international transfers, your rights under UK GDPR and the Data Protection Act 2018, and how to contact our Privacy & Compliance Officer.

We do not store raw payment-card numbers, CVCs or expiry dates on our systems. All such data is handled by Stripe within its PCI-DSS Level 1 certified environment.

16. Notices & communications

Notices to us must be sent to support@thesbkdance.com. You may also write to us at our registered office (see §2 above). Notices from us to you are sent to the email address on your Account; you are responsible for keeping this address current. Where an email cannot be delivered (hard bounce) and we have not heard from you for 30 days following the bounce, we will treat the Account as dormant and any subsequent legally significant notices will be deemed served when posted to /transparency (the public notice board) AND attempted at any verified phone number on file. Notices are deemed received the next business day after dispatch by email or three business days after posting.

Operational communications (booking confirmations, security alerts, RSVP reminders, payout notifications) are sent on the basis of contract performance and cannot be opted out of without ending the related contract. Marketing communications are sent only with your opt-in consent and may be withdrawn at any time.

17. Governing law & jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, save that nothing in this clause prevents a UK consumer from bringing proceedings in the courts of the part of the United Kingdom in which they live (Civil Jurisdiction and Judgments Act 1982).

18. Dispute resolution & alternative dispute resolution (ADR)

Before issuing court proceedings we encourage you to contact us via the address in clause 16 so we can try to resolve your complaint directly. Under the Complaints Handling Duty introduced by the UK Data (Use and Access) Act 2026 (active from June 2026), we will acknowledge your complaint within 5 working days and provide a substantive reply within 30 days.

If you are a UK consumer and your complaint relates to a ticket purchase or a Subscription, you may use a UK government-certified Alternative Dispute Resolution (ADR) provider. We have signposted (without yet committing unilaterally to use):

• Centre for Effective Dispute Resolution (CEDR) - the leading UK commercial-dispute body and a CTSI- certified ADR provider: cedr.com/consumer.
• The Retail ADR (Retail Ombudsman) - CTSI-certified for retail consumer disputes: cdrl.org.uk.

Use of an ADR provider does not affect your right to bring court proceedings, and the ADR decision is not binding on you unless you agree.

For data-protection complaints specifically, you may contact the UK Information Commissioner’s Office (ico.org.uk) at any time. For complaints concerning user-generated content moderation, you may contact Ofcom (ofcom.org.uk) under the Online Safety Act 2023.

For Business Users (Teachers / Organizers), Article 12 of the P2B Regulation gives an additional right of access to mediation; see clause 40.

19. General provisions

Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, that provision is severed and the remainder of the Terms continues in full force.

No waiver. No failure or delay by either party to enforce any right or remedy under these Terms constitutes a waiver of that right or remedy.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any successor in business.

Third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.

Entire agreement. These Terms (including the Privacy Policy, the Cookie Policy and the schedules) constitute the entire agreement between you and us in relation to the Service and supersede any prior representations.

Force majeure. Neither party is liable for any failure or delay in performance attributable to a Force Majeure Event (defined in §4). The affected party must notify the other in writing within 5 working days of the Force Majeure Event commencing, take reasonable steps to mitigate, and resume performance as soon as the Force Majeure Event ends. Where a Force Majeure Event continues for more than 60 consecutive days, the unaffected party may terminate with 14 days’ written notice and we will refund any pro-rated portion of a paid Subscription for the affected period.

Acceptance of these Terms. Acceptance occurs when you tick the checkbox confirming that you have read these Terms and the Privacy Policy on the signup form, OR when you complete a checkout, OR when you continue to use the Service following an in-Service notice of material change to these Terms. Each method is a clear act of agreement under the Electronic Communications Act 2000 and the case law on electronic acceptance.

UK scope. The Service is available solely in the United Kingdom (England, Scotland, Wales and Northern Ireland). The Crown Dependencies (Jersey, Guernsey, Isle of Man) and the British Overseas Territories have separate data-protection regimes; if you access the Service from any of those jurisdictions, you do so at your own initiative and on the basis of these UK-law terms.

20. Buying tickets

Tickets are offered for sale by the Teacher / Organizer of each Event. We display the price (inclusive of any applicable VAT) on the Event page; we collect payment on the Organizer’s behalf via Stripe.

A binding contract for the Event is formed at the moment Stripe authorises your payment for the Booking. The booking-confirmation email we send shortly afterwards is evidence of the contract - not its formation. If you do not receive the email within 30 minutes of payment authorisation, contact support@thesbkdance.com and we will issue a duplicate.

If Stripe declines or fails to settle payment, no contract is formed and your reserved seat is returned to inventory automatically.

You agree to a per-order maximum of 10 tickets. If you require more for a group booking, contact the Organizer directly through the Event page.

21. Refunds & cancellations

Refunds are governed by the Event’s published refund policy and your statutory rights under the Consumer Rights Act 2015. Specifically:

• If the Organizer cancels the Event: we will process refunds via Stripe to your original payment method as soon as reasonably practicable. The Organizer indemnifies us for the refund amount under clause 5.
• If you cancel a paid ticket: change-of- mind cancellations are at the Organizer’s discretion as published in the Event refund policy. Your statutory rights are unaffected.
• If the Event is materially different from description: you have the rights under the Consumer Rights Act 2015 (Sections 9–12) to a refund or price reduction.

Refund timing. When a refund is approved, we issue it immediately on our side via Stripe’s reverse-payment API. The funds typically appear in your card statement within 5–10 working days; international cards or some prepaid cards can take up to 14 working days, which is your card network’s clearing pipeline. Apple Pay / Google Pay refunds settle to the underlying card on the same schedule. If your card was closed before the refund arrived, Stripe returns the funds to our balance and we contact you within 5 working days to arrange an alternative payout method.

Chargebacks & abuse. Initiating a chargeback that is unjustified - particularly after attending the Event - is a breach of these Terms and may result in Account suspension and recovery of fees we incur from Stripe.

Section 75 Consumer Credit Act 1974 carve-out. Nothing in this clause restricts your statutory rights to claim against your credit-card issuer under section 75 of the Consumer Credit Act 1974, where you have paid for a Booking £100 or more (and £30,000 or less) by credit card and there has been a breach of contract or misrepresentation by the Organizer. Such a section-75 claim is not an “unjustified chargeback” and will not result in any sanction by us.

22. Statutory consumer rights

Where you contract with us as a consumer:

Note on the 14-day right of withdrawal. The 14-day right does not apply to Event tickets (because Events are leisure services for a specific date - see point 1 below). It DOES apply to Pro Subscriptions - full mechanics in §23.

• Right of withdrawal (distance contracts). Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right to withdraw from a Subscription contract entered into at a distance. This does NOT apply to a specific Event ticket where the Event is scheduled for a specific date - those are services for leisure activity on a specific date and are excluded from the 14-day right under regulation 28(1)(h).
• Pre-contract information. The Event page contains the information required by Schedule 2 of the 2013 Regulations: identity of the trader, total price, refund policy, complaint-handling and (where applicable) the existence of a 14-day cancellation right.
• Implied terms of services. Where the Service involves a digital service (the Subscription paywall), the Consumer Rights Act 2015 implies terms that the digital service will be of satisfactory quality, fit for a particular purpose made known, and as described.

23. Subscriptions & AutoPay

Pro Subscriptions are billed monthly or annually via Stripe. Plan features, prices and any free-tier limits are published on our pricing page and may be updated; any price change applies only to renewals after the change takes effect, never to mid-period billing, and we will give at least 30 days’ notice of a price increase.

AutoPay. AutoPay is opt-in only, available to Attendees aged 18+ with a saved Stripe payment method. Enabling AutoPay grants us a recurring mandate to charge your default Stripe payment method, on each billing cycle, for: (a) Subscription renewals; (b) ticket purchases for Events; and (c) Event-creation fees (where you are also an Organizer).

Billing schedule. AutoPay charges fire on the anniversary of your initial signup - e.g. signup at 14:32 UTC on the 15th of the month → next renewal on the 15th, between 14:00 and 18:00 UTC. The card-statement date may differ by 0–2 days depending on your card network.

Failed-payment retry window. If a renewal fails (expired card, insufficient funds, soft decline), Stripe Smart Retries attempts up to 4 times across 21 days, with notification emails from us at retry 1 and retry 4. If retries fail, your Subscription is paused (Pro features lock) until you update the payment method.

Revocation of AutoPay. You may toggle AutoPay off at any time from /profile or /profile/subscription. Revocation takes effect immediately for new charges; charges initiated before revocation may still settle. Disabling AutoPay does not cancel an active Subscription - that must be cancelled separately.

Audit metadata. When you enable AutoPay we record the timestamp, IP and consent-text version, as required by the Payment Services Regulations 2017 implementing PSD2.

24. Ticket transfers

Where transfers are permitted by the Event organiser, you may transfer a confirmed ticket to another person via a tokenised secure link. The mechanism:

1. You enter the recipient’s email address.
2. We mint an HMAC-signed transfer link, valid for 7 days, single-use, and email it to the recipient.
3. The recipient clicks the link; we verify the signature; ownership transfers and a fresh digital ticket is issued in their name.
4. You may cancel the transfer at any time before it is claimed; cancellation invalidates the link immediately and ownership remains with you.

Transferred tickets are not cancellable for refund except via the Event’s published refund policy.

What kinds of transfer are permitted. Where the Organizer permits transfers (the default), you may transfer a ticket at face value to a friend, family member or other recipient of your choice. The following are prohibited:

• commercial resale at inflated prices (more than face value plus reasonable transfer-handling cost);
• bulk transfers (more than 5 tickets in a single transfer chain) intended to circumvent per-buyer limits;
• coordinated transfers across multiple Accounts to evade detection of bulk-purchase or scalping schemes.

Honest gifts and at-face-value transfers to people you know are explicitly permitted; the policy is targeted at commercial scalping and abuse.

25. RSVPs & reviews

RSVPs. An RSVP records whether you intend to attend an Event (Going / Interested) and feeds aggregate counts to the Event organiser. RSVPs are personal and can be amended or removed at any time.

Operational reminders. Where you hold a confirmed ticket but have not set an RSVP status by the time the Event is approximately 24 hours away, we may send a one-click confirmation email containing a tokenised, single-purpose link that lets you record your status without signing back in. These reminder emails are transactional; they cannot be opted out of independently of cancelling the related ticket.

Reviews. Reviews can be left only by Attendees with a confirmed Booking for the relevant Event. Reviews must be honest, lawful and respect the rights of others. Defamatory, harassing or unlawful reviews are removed under our acceptable-use procedure (Schedule 1). The Defamation Act 2013 §5 procedure applies to defamatory content; notices may be sent to the contact in clause 10.

You retain the moral right to your honest opinion; we do not edit reviews to favour a particular Organizer. We reserve the right to apply a topic-specific contextual note (e.g. “event was cancelled due to illness, see organiser response”) on review pages where a factual clarification serves all readers.

26. Communications & marketing consent

By using the Service you agree to receive operational communications necessary to provide it - signup confirmations, password resets, booking receipts, RSVP reminders, Event cancellations and security alerts. These cannot be opted out of without closing your Account or relinquishing the relevant ticket.

Marketing communications (newsletters, recommendations, partner offers) are sent only where you have provided explicit opt-in consent at signup or in your profile settings, in accordance with the Privacy and Electronic Communications Regulations 2003 and UK GDPR. You may withdraw consent at any time from your Account settings or via the unsubscribe link in any marketing message.

27. Referral programme

Every Account is automatically issued a unique short Referral Code generated when the Account is created. You may share your code or the corresponding signup link with people you invite to the Service.

New users may optionally enter a Referral Code during signup; valid codes attribute the new Account to the referrer for any reward published alongside the offer. Reward terms are published on the relevant offer page and form part of these Terms; we may modify or end the programme on reasonable notice but will not retrospectively remove rewards already earned.

We do not send referral emails on your behalf and do not import your contacts. Sending unsolicited marketing emails using our links is a breach of these Terms and a breach of PECR by you. Self-referrals, fake-account farming, automated signups and coordinated rings result in forfeiture of any rewards and may result in Account suspension.

28. Trader status & verification

By choosing the Teacher or Organizer role at signup you represent that you are acting in the course of a trade, business, craft or profession (i.e. you are a Trader within the meaning of Section 2(2) Consumer Rights Act 2015), and you contract with us as a Business User within the meaning of the P2B Regulation.

You must be at least 18 years old to register as a Teacher or Organizer. You must provide accurate identity information, a verified phone number, and complete onboarding through Stripe Connect Express before publishing a paid Event. Stripe Connect Express handles identity verification (full KYC), bank-account verification and payout management on Stripe-hosted forms, in line with Stripe’s obligations under the Money Laundering Regulations 2017. We do not see or store the verification documents you provide to Stripe; we receive only the high- level verification status (verified / pending / rejected) and the Stripe Connect account ID.

Your Trader status carries direct consumer-facing obligations under the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008. You agree to honour them and to indemnify us for any consumer-redress claim that arises from your conduct of the Event.

29. Payment processing via Stripe Connect

All payments for paid Bookings are processed through Stripe Connect. You agree to and are subject to Stripe’s Connected Account Agreement (stripe.com/connect-account/legal) in addition to these Terms.

Identity verification (KYC). Stripe performs identity verification directly. We never see or store your verification documents (passport, driving licence). Stripe’s anti-money-laundering checks gate payouts.

Bank-detail changes. Bank-detail changes are made directly in your Stripe Connect dashboard and require Stripe’s two-factor authentication. We impose a 24-hour delay on the first payout to a newly added bank account as a precaution against bank-account hijack.

Payouts. Net proceeds (Booking total less Platform Fee per Schedule 3 less Stripe processing fees) are paid out on the schedule configured in your Stripe Connect dashboard, subject to Stripe’s own payout-availability and reserve rules.

Deauthorisation. If you revoke our access to your Stripe Connect account, we will receive an account.application.deauthorized webhook. On receipt we will: (a) move your published Events to DRAFT (preventing new Bookings), (b) honour existing paid Bookings to the original payment method, and (c) notify you by email.

Anti-Money-Laundering & Sanctions. We facilitate payment flows and so fall within the scope of the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. The primary AML / sanctions screening is performed by Stripe on every Connect account at onboarding and continuously. You agree:

• not to use the Service for money-laundering, terrorist financing, sanctions evasion or any other unlawful financial purpose;
• to provide accurate identity information at onboarding and to update us promptly if any of it changes (e.g. change of beneficial ownership of your trading entity);
• that we may suspend or terminate your Stripe Connect access if Stripe requires us to do so for AML / sanctions reasons (this is an immediate-action carve-out per clause 35 - the 30-day P2B notice does not apply);
• that we may report suspicious activity to HMRC or the National Crime Agency (NCA) where required, and the “tipping off” offence under section 333A of the Proceeds of Crime Act 2002 prevents us from telling you we have made such a report.

30. Event publishing standards

When you publish an Event you represent and warrant that:

• the Event description is accurate, complete and not misleading;
• the Event price displayed is the total inclusive of any applicable VAT and is the price the Attendee will pay (no hidden surcharges at checkout). VAT applicability depends on your registration status: if you are UK-VAT-registered (mandatory if your taxable turnover exceeds the HMRC threshold, currently £90,000 in any 12-month rolling period - see gov.uk/vat-registration), the displayed price must include VAT. If you are not VAT-registered, the displayed price is your inclusive total and you have no VAT to remit;
• you hold the necessary rights, licences and consents (including venue licence, music licensing where applicable, and parental consent for any minors involved);
• you have a refund policy published on the Event page that is not less generous than required by the Consumer Rights Act 2015;
• the Event will be conducted lawfully, with reasonable care and skill, and in compliance with health-and-safety obligations.

Listings that include hate speech, discriminate against protected characteristics under the Equality Act 2010, infringe third-party intellectual-property rights, or contravene Schedule 1 will be unpublished and may result in Account suspension.

31. Fees & pricing

The Platform Fee is 3.5% + £0.20. It applies to (a) every paid Event Booking and (b) every Attendee Subscription billing cycle. No other Platform charges apply — no per-category Event-creation fee, no currency-conversion fee, no Service Fee.

Who pays the Platform Fee on Event Bookings is the Organizer’s choice at Event-creation:

• Attendee pays (default) — the fee is added on top of the ticket price the Attendee sees and pays at checkout. Organizer receives the full ticket price.
• Organizer absorbs — the fee is deducted from the Organizer’s payout. Attendee pays exactly the sticker price.

The choice is set per Event and may be changed before the first paid Booking lands; after that the mode is locked for the life of that Event. Attendee Subscriptions always have the Platform Fee deducted from the gross subscription amount.

The full breakdown and worked examples are in Schedule 3. Fees may be updated on at least 15 days’ advance notice (Article 8 P2B Regulation); changes that require commercial or technical adaptations carry 30 days’ notice. During the notice period you may terminate your Trader contract with us if you do not accept the change.

32. Obligations to Attendees

You owe the following obligations directly to Attendees who book your Events. We will assist with mediation where reasonably practicable; we are not, however, a party to the Event contract and our liability for your breach is limited to clause 13.

• Deliver the Event substantially in accordance with the published description.
• Provide reasonable safety arrangements within your control at the venue. Where the Event is held at a third-party venue, the venue operator has independent duties to attendees under the Occupiers’ Liability Act 1957 - your responsibility is limited to matters within your operational control (Event timing, music volume safety, attendee briefing, accessibility arrangements you have promised).
• Respect the Equality Act 2010 (no discrimination on protected characteristics).
• Honour the published refund policy and the Consumer Rights Act 2015 statutory rights.
• Respond to Attendee enquiries within a reasonable time (we recommend 5 working days).
• Pay any tax (VAT, income tax) lawfully due on your share of the proceeds (clause 34).

33. Cancellation by Organizer

If you cancel an Event for any reason, you must:

• notify all confirmed Attendees by email through the platform tools as soon as reasonably practicable;
• process refunds in full to all paid Attendees (we will execute this on your authorisation, deducting the refund and any Stripe processing cost from your pending payouts; if pending payouts are insufficient we will invoice you for the shortfall);
• not later than 30 days after the cancellation, deliver any service or alternative agreed with the Attendee in lieu of refund.

Repeated cancellations without good cause are a breach of these Terms and may result in suspension or termination of Trader status.

34. Tax responsibilities

You are responsible for accounting for and paying any tax lawfully due on income earned through the Service - including but not limited to UK income tax, corporation tax (if you operate as a company), and any applicable VAT.

Where you are a UK-established VAT-registered Trader, your Event price displayed to Attendees must be the inclusive of VAT amount; the VAT element is yours to account for to HMRC. We do not collect or remit your VAT to HMRC; we provide transactional records to your Stripe Connect dashboard which you may use to support your VAT return.

Marketplace VAT special rules. Where you are a non-UK-established Trader using the Service to supply UK Consumers, the UK marketplace VAT rules introduced from 1 January 2021 may make us, as the Marketplace, jointly liable for the VAT due on those sales. In that case we may withhold the VAT element from your payouts and remit it to HMRC. We will notify you before this withholding starts and provide reconciliation reports.

35. P2B-compliant suspension & termination procedures

As a Business User, you have the protections of Article 4 of the UK retained P2B Regulation. We will not suspend, restrict or terminate your provision of the Service without:

• Reasoned justification. We will give you a written statement of the grounds for the decision, citing the specific clause of these Terms or the specific user complaint that prompted the action.
• Notice period. 30 calendar days’ advance notice before a complete termination of your ability to use the Service, except in the imminent-harm circumstances below where we may act immediately.
• Right of appeal. You may use the internal complaint-handling system in clause 39 to challenge the decision; your right to mediation under clause 40 is preserved.

The 30-day notice does NOT apply where:

• we are subject to a legal or regulatory obligation requiring immediate action (court order, ICO direction, anti-money-laundering law);
• you have repeatedly infringed these Terms following written warning;
• the imminent-harm cases in clause 12 apply.

36. Termination of Trader status

Either party may terminate the Trader contract on 30 days’ written notice for any reason. On termination:

• your published Events are unpublished;
• scheduled Events with confirmed Bookings are honoured to the date 30 days after notice; if the Event date is later, attendees are refunded;
• your final payout is processed by Stripe on the next available schedule, less any outstanding refund liabilities;
• your Stripe Connect account remains under your control via Stripe’s dashboard.

37. Search ranking principles

Article 5 of the P2B Regulation requires a marketplace to disclose the main parameters that determine ranking of Events. In our search and discovery surfaces (Trending, /events, /maps), the main parameters in order of importance are:

1. User intent. The query, filter and sort the user has selected (date range, category, distance from chosen location, price band).
2. Geographic proximity. Distance from the user’s declared location (if Functional cookies are accepted) or IP-derived region (if not).
3. Event freshness & recency. Newly published Events surface above older listings of similar relevance.
4. Engagement signals. RSVPs, follows and ticket sales contribute a small ranking boost; we cap the contribution to prevent spam.
5. Quality signals. Average review rating, completeness of the Event listing, photo quality.

Paid placement, sponsored listings or any remuneration-influenced ranking are not currently used on the Service. If we introduce them, the parameters and disclosure of paid placement will be published before launch and reflected in this clause.

38. Differentiated treatment

Article 7 of the P2B Regulation requires us to disclose any differentiated treatment between Business Users. The current treatment that applies to all Teachers / Organizers equally is:

• Phone-verification is required to publish Events.
• Teachers (a sub-category of Organizer) receive a free Pro-feature parity (the “privileged teacher” status) for as long as they have at least one upcoming Published Event.

Pro Subscriber differentiated treatment. Pro Subscribers receive certain functional unlocks not available to free-tier users - including unlimited Event-publishing allowance, follow / save capacity and 24-hour early access to new Events. This is differentiated treatment based on a published commercial relationship (the Subscription itself), disclosed here for P2B Article 7 transparency.

We do not give differentiated visibility, ranking or access to Service features based on the volume of fees paid by individual Traders, the Trader’s identity, or any private commercial relationship. If we introduce paid placement or loyalty-based ranking, this clause will be updated and notice given in line with clause 11.

39. Internal complaint-handling system (Trader-facing)

Article 11 of the P2B Regulation requires us to provide a free internal complaint-handling system for Business Users. Teachers / Organizers may submit any complaint related to the Service (a suspension decision, a payout delay, a ranking outcome, an alleged breach by us of these Terms) by emailing support@thesbkdance.com with the subject line “Trader complaint”.

We commit to:

• acknowledging the complaint within 5 working days;
• providing a substantive reply within 30 calendar days;
• publishing aggregate annual statistics on the volume and outcome of complaints (in line with Article 11(4) P2B), once the platform has been operating for the requisite reporting period.

40. Mediation

Article 12 of the P2B Regulation requires us to identify at least two mediators willing to mediate disputes with our Business Users. We identify the following:

• Centre for Effective Dispute Resolution (CEDR) - UK’s leading commercial mediation body; pricing and process at cedr.com.
• Online Mediator (Promethean Online Mediation) - online-first UK mediation; onlinemediator.co.uk.

We will engage in mediation in good faith and bear our reasonable proportion of mediation costs. Engaging in mediation is without prejudice to your right to bring court proceedings.

41. Marketplace VAT liability

Under the UK marketplace VAT rules introduced from 1 January 2021 (HMRC Notice 700/22), where a non-UK- established Trader supplies a UK consumer through an online marketplace, the marketplace may become liable for the VAT on the transaction. We monitor this position quarterly. If we become liable for VAT on your supplies, we will withhold the VAT element from your payouts and remit it to HMRC, with reconciliation reports available in your Trader dashboard.

As of the date of these Terms, all our Traders are UK-established and the marketplace VAT rules do not apply.

42. Online Safety Act 2023 compliance

The Service falls within scope of the Online Safety Act 2023 as a user-to-user service. We comply by:

• Risk assessment. A documented illegal- content risk assessment under section 9 of the Act is in preparation and will be completed within Ofcom’s transitional deadlines. The interim risk picture, focused on categories of priority illegal content most relevant to a dance-events marketplace (CSAM, fraud, hate offences, harassment), is captured in the DPIA at §18 of the Privacy Policy and informs the moderation controls in Schedule 1 of these Terms.
• Reporting and complaints. Any user can flag suspected illegal content using the Report links in the Service or by emailing support@thesbkdance.com. Imminent-harm reports are actioned within 24 hours.
• Children’s safety. The Service is not directed at children under 13, and we apply the ICO Age-Appropriate Design Code to users aged 13–17. We do not show advertising and do not run analytics, so the heightened risks the Code targets do not arise.
• Transparency reporting. Once Ofcom’s transparency-reporting framework is in force, we will publish the required annual report at /transparency.

The clauses in this Part E address scenarios that we hope will never arise but which a comprehensive marketplace contract must anticipate. The clauses control how each situation is handled and limit downstream uncertainty for you and for us.

43. Platform insolvency or wind-down

If we (Inteleforge Limited) enter administration, liquidation or any other formal insolvency process, or decide to discontinue the Service for commercial reasons, we will:

• Notify users at least 30 days in advance where lawful and possible (insolvency timing may override this - administrators may direct an immediate cessation);
• Honour or refund any paid Booking with an Event date during the notice period and, where possible, the 30 days following cessation, by directing Stripe Connect to release Organizer funds and process Attendee refunds in line with each Event’s refund policy;
• Provide a 30-day data-export window. All users may export their Personal Data (account, RSVP history, support transcripts, etc.) via the existing Privacy Policy §17 self-service tool. Stripe Connect data is, and remains, in your direct control via Stripe’s dashboard regardless of our status;
• Continue privacy-compliance obligations (breach notification, SAR responses) under the direction of any insolvency office-holder until the company is formally dissolved;
• Transfer or sell the Service only to a party who agrees to honour these Terms in respect of existing users, and after notice to users in line with clause 19 (Assignment).

Pre-paid Pro Subscriptions for periods extending beyond the wind-down become unsecured creditor claims against Inteleforge in the insolvency process; we will provide the office-holder with a full register of such balances. Card-paid Subscriptions of £100+ may be eligible for a Section 75 Consumer Credit Act claim.

44. Mass cancellation or catastrophic event

If a single event causes a large number of Events to be cancelled - for example, a national emergency, a public- health lockdown, a multi-day infrastructure outage - we will publish a coordination notice at /transparency with the assumed handling. The standard handling is:

• Affected Events are moved to DRAFT;
• Attendees are notified by email through the platform;
• Each Organizer is asked to either reschedule (with the Attendee’s ability to opt out for refund) or cancel-with-refund. Default after 14 days of Organizer silence: cancel-with-refund;
• Force Majeure (clause 19, definition in §4) does not relieve any party of the duty to refund money paid for services not delivered, only of liability for non-performance damages.

45. Court orders, subpoenas & lawful disclosure requests

We may receive lawful demands for user data from UK courts, the police, the Information Commissioner’s Office, HMRC, the National Crime Agency, or equivalent authorities. Where we receive such a demand:

• We will verify that the request is lawful (correct authority, valid grounds, proper procedure) before disclosing any data.
• Where the demand permits us to notify you, we will do so before disclosure (email to your Account address). For NCA / HMRC demands under the Proceeds of Crime Act 2002 we are prohibited from notifying you (the “tipping off” offence under s.333A); disclosure proceeds without notice.
• We will disclose only the minimum data lawfully required.
• We maintain an internal log of every government data request and publish aggregate statistics annually at /transparency (number of requests; number complied with; number rejected; number successfully challenged).

We will, where appropriate, challenge over-broad or unlawful demands in court at our own expense. A court order against us does not extinguish your right to challenge the order independently.

46. Deceased or incapacitated users

On notification of a user’s death or formal mental incapacity, we will:

• Suspend the Account immediately to prevent further charges or activity;
• Cancel any active Pro Subscription with refund of any unused pro-rated period to the deceased’s estate via Stripe;
• Refund pending Bookings for Events the user can no longer attend (subject to the relevant Event’s refund policy);
• Provide a copy of the deceased user’s data to the executor or administrator of the estate (or a person holding a registered Lasting Power of Attorney), on production of a death certificate or LPA scan, in line with the Privacy Policy §17 SAR procedure;
• Delete the Account from active systems after the estate confirms it no longer requires access. Financial records are retained for the legally-required 7-year period (HMRC + Companies Act 2006) in anonymised form.

Where the deceased was a Teacher / Organizer with pending Events, Stripe Connect funds vest in the estate and are managed under Stripe’s own deceased-account procedure. Pending Bookings for the deceased’s Events are refunded automatically.

47. Intellectual-property infringement claims

We operate a Defamation-Act-2013-compliant notice-and- take-down procedure for content that infringes third- party intellectual-property rights or is alleged to be defamatory:

1. Notice from the rights-holder (or their authorised representative) sent to support@thesbkdance.com. The notice must contain: the URL of the allegedly infringing content; the basis of the rights claim; a statement of good-faith belief that the use is unauthorised; the rights-holder’s contact details; an electronic signature.
2. Acknowledgement within 5 working days and a substantive review within 30 calendar days.
3. Provisional take-down. Where the notice is on its face well-founded, we may unpublish the content pending the review. Where it is contested, we maintain the status quo and offer mediation (clause 40).
4. Counter-notice from the alleged infringer: the user may submit a counter-notice within 14 days stating they hold the rights or that the use is permitted. If we receive a counter-notice, we re-publish the content unless the rights-holder commences court proceedings within 14 days of the counter-notice.
5. Repeat infringers. Accounts with three or more confirmed infringement findings within any 12- month period are suspended.

48. Critical sub-processor failure or compromise

If a critical sub-processor (Stripe, Supabase, Cloudflare, Resend, Twilio) suffers a service interruption longer than 24 hours, a security incident, or insolvency:

• Service interruption: we publish a status notice and, where the affected sub-processor is payments (Stripe), suspend new Bookings and notify Attendees and Organizers. We will not be liable for inability to deliver during the outage but will continue to honour all Booking obligations once the sub-processor returns. This is a Force Majeure Event within the meaning of §4.
• Security incident: we follow the 72-hour ICO notification rule (Article 33 UK GDPR), the individual-notification rule for high-risk breaches (Article 34), and update the relevant disclosure in our Privacy Policy §15.
• Sub-processor insolvency: we have a documented backup-vendor plan for each critical sub-processor. Where data migration is necessary, we will provide reasonable notice and obtain fresh consent for any change in international transfer instrument.

49. Major regulatory or legal change

UK consumer-protection, data-protection and online-safety law is in active evolution. If a new statute, regulation or binding regulator guidance materially changes our obligations or your rights:

• We will assess the impact within 30 days of the change taking effect (or earlier where the change is itself urgent);
• We will publish an updated version of these Terms and, for Business Users, give the P2B-required 15- or 30-day notice (clause 11);
• Where the change reduces your statutory rights (e.g. a future law shortening the SAR response window), the policy will reflect the more protective of (a) your existing contractual rights and (b) the new statutory minimum, until the next material revision of these Terms;
• Where the change increases our obligations (e.g. an extended retention period for fraud prevention), we will obtain fresh consent before applying the change retrospectively to existing data.

50. Acquisition, merger, or change of control

If Inteleforge Limited is acquired by, merges with, or undergoes a change of control to a third party, your Account and your contract with us transfer to the new owner subject to clause 19 (Assignment). We will:

• Notify you at least 15 days before the transaction completes;
• Identify the acquirer and the registered office of the new owner, and confirm whether they will assume these Terms unchanged (in which case no further consent is needed) or with material amendments (in which case the P2B 15-/30-day notice mechanism applies for Business Users, and clause 11 applies generally);
• Honour any pre-paid Subscription / pending Booking on the same terms as the original contract, including refund procedures;
• Allow you to terminate without penalty within 30 days of the transaction completing and receive a pro-rated refund of any prepaid period;
• Continue to apply UK GDPR safeguards to your Personal Data; international transfer to the acquirer (if not UK-established) is governed by clause 12 of the Privacy Policy.

Schedule 1 - Acceptable Use Policy

You agree not to:

• misuse the Service, attempt to gain unauthorised access, scrape data without permission, reverse engineer the Service, or interfere with its operation;
• upload or distribute content that is unlawful, harassing, defamatory, infringing of third-party rights, hateful, discriminatory, sexually exploitative, or otherwise objectionable;
• impersonate any person or organisation, or misrepresent your affiliation or role;
• use the Service to send unsolicited messages or spam other users;
• create accounts in bulk, automate signups, or game the referral programme;
• circumvent the Platform Fee, take Bookings off-platform for an Event you first published on the Service (so as to deprive us of our agreed Platform Fee), or solicit competitor bookings from Attendees introduced to you through the Service. This restriction does not prevent you from running off-platform Events for an audience you have built independently or through other channels;
• attempt to deduce another user’s personal information through inference attacks on aggregated data;
• post content that promotes terrorism or facilitates priority illegal offences under the Online Safety Act 2023;
• use the Service in any way that breaches applicable law (UK or otherwise where you are present).

We may suspend or terminate any Account that breaches these rules, with or without notice depending on severity, and we reserve the right to remove offending content. The procedure follows clause 12 (general) and clause 35 (P2B-protected Trader-side suspension).

Schedule 2 - Service-level commitments

For convenience, our key service-level commitments are collected here. The full content-moderation procedure is set out in Privacy Policy §26.

Schedule 3 - Platform Fee (Organizers & Attendee Subscriptions)

A single Platform Fee of 3.5% + £0.20 applies, charged to:

• every paid Event Booking, calculated on the ticket subtotal after any coupon discount;
• every Attendee Subscription billing cycle, calculated on the gross subscription amount.

No other Platform charges apply. VAT on ticket sales remains the Organizer’s own obligation; we do not collect or remit it.

S3.1 Who pays the fee on Event Bookings — Organizer’s choice

At Event-creation the Organizer picks one of two modes:

• Attendee pays (pass-through, default) — Buyer pays ticket + Platform Fee. Organizer keeps the ticket price in full. Platform receives the Platform Fee.
• Organizer absorbs — Buyer pays the ticket price only. Organizer keeps ticket − Platform Fee. Platform receives the Platform Fee.

The choice may be changed up until the first paid Booking lands; after that the mode is locked for the life of that Event.

S3.2 Worked examples (illustrative, £10.00 ticket)

Attendee pays mode

Organizer absorbs mode

S3.3 Attendee Subscriptions

The Platform Fee is always deducted from the gross subscription amount. The Attendee pays the sticker price; the net to the Platform is the gross amount minus the Platform Fee. Example for an £8.00/month subscription:

S3.4 Refund treatment

When a Booking is refunded, only the ticket price is returned to the Attendee’s original payment method. The Platform Fee is non-refundable and is retained by the Platform regardless of whether the Booking was paid in “Attendee pays” or “Organizer absorbs” mode.

Worked example — £10.00 ticket in “Attendee pays” mode

S3.5 Cash / pay-at-venue

Cash sales collected by the Organizer at the venue carry no Platform Fee. The Platform does not handle cash.

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